GENERAL

 OrbitStork is a global consumer-to-consumer (C2C) platform that connects people who need items with travellers already heading their way. Customers can place orders for products, and verified travellers can earn money by getting them safely. It’s a simple way to shop smarter and make travel more rewarding.

At OrbitStork, you can order a wide range of essential items, from everyday household goods to unique products catering to diverse needs. Yes, international items too. At present we only support few countries. List of countries that are supported are listed under delivery locations section of new order page.

 Yes. You must be at least 18 years old to use the platform, either as a customer or a traveller. 

 We use a mix of account verification, secure payments, content moderation, and a rating/review system. This creates a transparent community where both sides build reputation over time. 

Yes. OrbitStork uses Stripe, a globally trusted payment provider, to handle all transactions securely. Funds are kept on hold until order handover is confirmed, ensuring peace of mind for both customers and travellers.

OrbitStork accepts Visa, Mastercard and other cards issued in Australia or New Zealand only.  American Express is not accepted.

Travellers must verify their accounts before quoting on any order. Payment is only released once the item is collected by the customer or handed over by traveller. Both parties leave ratings and reviews, which helps build trust and reliability across the community.

Order, once accepted should exchange within 3-5 days.

  Travellers may be required to enter a delivery PIN and upload proof of purchase (such as a receipt ) through the app. This ensures orders are tracked and verified. 

 If no traveller accepts your order before its expiry date, the order will automatically close, and no charges will be applied. You can always repost the order. 

 Yes. Once a bid is accepted, OrbitStork shares phone numbers of both parties so customers and travellers can coordinate safely without sharing personal contact details. 

 Yes. Each customer can post up to 10 orders per month. This helps keep the marketplace balanced and ensures fair access for all users. 

 When a traveller places a quote, it comes with an expiry time. The customer must accept the quote before it expires, otherwise the traveller cannot get his order.

 The handover date is proposed by the traveller when placing a quote and confirmed by the customer when accepting it. It is the mutually agreed date by which both parties must exchange the item. Once the exchange happens on this date, the order is marked as delivered. 

  If the goods are not exchanged by the handover date, the responsibility lies equally with both the traveller and the customer. OrbitStork is not liable for refunds or late exchanges — both parties are expected to exercise due diligence to complete the handover on time. Repeated delays or missed exchanges may result in negative ratings for either party, which can seriously affect their reputation on the platform.