Frequently Asked Questions

OrbitStork is a consumer-to-consumer marketplace that connects buyers with travellers heading to their chosen destination.

A buyer places an Order for an item they want, and a verified traveller can provide a Quote. Once the Quote is accepted, the traveller acts as a micro-seller by purchasing the requested item from a legitimate retailer and handing it over to the buyer or recipient at the agreed destination.

OrbitStork helps buyers access items that may be difficult to find, expensive, or unavailable locally, while allowing travellers to earn money from their journey.

Yes. You can place an Order for an item available in another supported city, state or country.

A traveller heading to your selected destination can provide a Quote, purchase the item and hand it over to you or your chosen recipient.

Yes. You can place an Order for an item to be handed over to a family member, friend or another recipient in a supported country.

When creating the Order, select the recipient’s handover location and provide the required details. A traveller heading to that destination can provide a Quote, purchase the requested item and hand it over directly to your chosen recipient.

Yes. You must be at least 18 years old to use the platform, either as a customer or a traveller. 

We use a mix of account verification, secure payments, content moderation, and a rating/review system. This creates a transparent community where both sides build reputation over time. 

Anyone travelling to a requested handover location can become a traveller, subject to OrbitStork’s account verification requirements. Travellers must also have an Australian bank account to receive payouts.

On OrbitStork, a traveller acts as a micro-seller. They can provide Quotes on Orders, purchase requested items from legitimate retailers using their own money, and hand them over to the buyer or recipient at the agreed location.

Verified accounts, ratings and reviews help buyers and travellers make informed decisions and build trust across the marketplace.

OrbitStork is not a courier or parcel-forwarding service. A traveler acts as a micro-seller who purchases the ordered item themselves and hands it over to the buyer or recipient at the destination.

Travelers must not accept pre-packed packages or items from buyers, recipients, or other third parties. They must purchase the item from a legitimate retailer, retain the receipt or purchase confirmation, and keep the item under their control until handover.

Before an Order becomes visible to travelers, the OrbitStork platform screens its description and uploaded images to help identify potentially illegal, prohibited, or inappropriate items.

This model significantly reduces the risks associated with accepting packages from strangers. Travelers must still verify that the item is permitted by the airline, customs authorities, and the laws of the destination country, and complete any required declarations.

The traveller is responsible for checking whether the item is allowed by the airline and customs authorities.

If the traveller expects customs charges to apply, they can include the estimated amount in their Quote so the buyer can review the total cost before accepting it.

Any final decision about customs declarations or charges is made by the relevant customs authority.

Once a quote is accepted, the item handover must be completed within 3-5 days. The exact timing depends on item availability, traveller availability, and the agreed handover location. 

The buyer and traveller meet at the agreed handover location. Before sharing the one-time PIN, the buyer should check the item carefully for any damage, defects, or mismatch with the order details. Once the buyer is satisfied, they share the PIN with the traveller to complete the handover and transaction. 

Buyers can cancel an order while it is still open and no quote has been accepted. Once a quote is accepted and the order is in progress, the buyer can no longer cancel it through the app. Travellers can withdraw their quote even after it has been accepted if they can no longer fulfil the order.  

If no traveller accepts your order before its expiry date, the order will automatically close, and no charges will be applied. You can always repost the order. 

Yes. Once a bid is accepted, OrbitStork shares phone numbers of both parties so customers and travellers can coordinate safely without sharing personal contact details. 

Yes. Each customer can post up to 10 orders per month. This helps keep the marketplace balanced and ensures fair access for all users. 

When a traveller places a quote, it comes with an expiry time. The customer must accept the quote before it expires, otherwise the traveller cannot get his order.

The handover date is proposed by the traveller when placing a quote and confirmed by the customer when accepting it. It is the mutually agreed date by which both parties must exchange the item. Once the exchange happens on this date, the order is marked as delivered. 

The traveller and the buyer should communicate promptly and make every reasonable effort to complete the handover by the agreed date.

When the buyer accepts a Quote, the payment is reserved for a limited period. The handover must be completed within six days.

If the original handover date is missed, the traveller and the buyer may agree on another time, provided the payment is still reserved.

If the handover is not completed within six days, the payment reservation may expire and the reserved amount will be released back to the buyer. The Order will then not be completed.

After an order is marked as delivered and confirmed by the customer, the payout is processed automatically. It may take up to 4 business days for the funds to be credited to the traveller’s linked bank account, depending on the bank’s processing time.