Find answers about items, quotes, payments, handovers, and supported locations. Need more help? Contact us at contact@orbitstork.com.
OrbitStork is a global consumer-to-consumer (C2C) platform that connects people who need items with travellers already heading their way. Customers can place orders for products, and verified travellers can earn money by getting them safely. It’s a simple way to shop smarter and make travel more rewarding.
Yes. You can request items to be sourced across supported cities, states, and countries, including international locations. When creating a new order, the available countries are shown under the delivery location section. OrbitStork currently supports selected countries only.
Yes. You must be at least 18 years old to use the platform, either as a customer or a traveller.
We use a mix of account verification, secure payments, content moderation, and a rating/review system. This creates a transparent community where both sides build reputation over time.
Yes. OrbitStork uses Stripe to securely process payments. When a buyer accepts a quote, the payment is held and is only released to the traveller after the item handover is confirmed. This helps protect both buyers and travellers during the transaction.
OrbitStork accepts Visa, Mastercard and other cards issued in Australia or New Zealand only. American Express is not accepted.
No. Restricted, unsafe, illegal, or prohibited items are not allowed on OrbitStork. Buyers should only request items that can be legally purchased, carried, and handed over in the relevant locations.
Your card is charged when you accept a traveler’s quote. The payment is then held securely and released to the traveller only after the item handover is confirmed.
Anyone travelling to a requested handover location can become a traveller, subject to OrbitStork account verification. Travellers can quote on orders, purchase approved items with their own money, bring them while travelling, and hand them over at the agreed location. Verified accounts, ratings, and reviews help build trust across the marketplace.
Once a quote is accepted, the item handover must be completed within 3-5 days. The exact timing depends on item availability, traveller availability, and the agreed handover location.
The buyer and traveller meet at the agreed handover location. Before sharing the one-time PIN, the buyer should check the item carefully for any damage, defects, or mismatch with the order details. Once the buyer is satisfied, they share the PIN with the traveller to complete the handover and transaction.
Buyers can cancel an order while it is still open and no quote has been accepted. Once a quote is accepted and the order is in progress, the buyer can no longer cancel it through the app. Travellers can withdraw their quote even after it has been accepted if they can no longer fulfil the order.
If no traveller accepts your order before its expiry date, the order will automatically close, and no charges will be applied. You can always repost the order.
Yes. Once a bid is accepted, OrbitStork shares phone numbers of both parties so customers and travellers can coordinate safely without sharing personal contact details.
Yes. Each customer can post up to 10 orders per month. This helps keep the marketplace balanced and ensures fair access for all users.
When a traveller places a quote, it comes with an expiry time. The customer must accept the quote before it expires, otherwise the traveller cannot get his order.
The handover date is proposed by the traveller when placing a quote and confirmed by the customer when accepting it. It is the mutually agreed date by which both parties must exchange the item. Once the exchange happens on this date, the order is marked as delivered.
If the goods are not exchanged by the handover date, the responsibility lies equally with both the traveller and the customer. OrbitStork is not liable for refunds or late exchanges — both parties are expected to exercise due diligence to complete the handover on time. Repeated delays or missed exchanges may result in negative ratings for either party, which can seriously affect their reputation on the platform.
After an order is marked as delivered and confirmed by the customer, the payout is processed automatically. It may take up to 4 business days for the funds to be credited to the traveller’s linked bank account, depending on the bank’s processing time.
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