Last Updated: September 2025

This Privacy Policy of OrbitStork Pty Ltd (ACN 690 671 455) (“us”, “we”, “our”) sets out how we collect, use, disclose and protect your personal information.

We operate the e-commerce platform OrbitStork, including the website https://orbitstork.com and related systems (“Platform”).
Purchasing users can create orders for items, and travelling users can submit quotes to fulfil those requests.

When you use the Platform, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

From time to time, we may revise this Privacy Policy. Any updates will be published on our Platform.

By using the Platform or our services, or by providing any personal information to us, you consent to this Privacy Policy.

• Personal Information: Has the meaning given under the Privacy Act 1988 (Cth).
   
• Sensitive Information: Has the meaning given under the Privacy Act 1988 (Cth). 

We may collect the following types of personal information:

• Name, address, telephone number, and email address
   
• Information required to provide our services in specific cases
   
• Details of your use of our products or services
   

• Device identifiers, log data, cookies, and analytics data
   

You are not required to provide personal information, but without it, certain Platform features may not function.

If you provide information about a third party, you must ensure they are aware of this Privacy Policy and consent to it. If the person is under 18, you confirm you are their parent or legal guardian and consent on their behalf.

We only collect Sensitive Information when necessary and permitted by law or with your consent.

We collect information:

• When you sign up, create an account, or submit forms on the Platform
   
• When you communicate with us
   
• Through cookies and similar technologies
   
• From third-party service providers
   
• During customer support or business interactions
   

We store personal information securely using electronic systems and take measures such as:

• Firewalls, encryption, and password protection
   
• Security monitoring and maintenance
   
• Contracts requiring third parties to meet Australian privacy standards
   
• Secure destruction or de-identification when no longer needed
   

We may use cookies to identify your device and improve Platform functionality. Cookies do not personally identify you, but record your Internet Service Provider and browsing behaviour.

You can disable cookies via browser settings; however, some Platform features may not work properly.

We may use third-party analytics services to understand Platform usage.
These providers collect anonymous data (e.g., device type, browser, location) for statistical purposes.
Your IP address is anonymised and not associated with any personally identifying data.

We collect, hold, use and disclose information to:

• Provide and support services: operate the Platform, process orders and offers, and deliver items
   
• Ensure safety and quality: prevent fraud, ensure security, and resolve issues
   
• Improve services: analyse usage, develop new features, and enhance experience
   
• Marketing: promote our products and services
   
• Handle enquiries and complaints
   
• Comply with legal and regulatory obligations
   

We only use information for the purpose collected or a related, reasonable purpose unless consent is provided or required by law.

We may contact you to:

• Notify you of new services or products
   
• Send newsletters or promotional updates
   
• Manage customer databases and records
   

You may opt out at any time by:

• Following the unsubscribe link in our communications, or
   
• Contacting us directly (see section 12).
   

We never share your Sensitive Information for marketing purposes and only share your details with third parties if you have opted in.

We may disclose your information to:

• Hosting, analytics, and payment service providers
   
• Marketing or CRM service providers
   
• Professional advisers and consultants
   
• Business partners or linked service providers
   

Where we share data, we ensure contracts are in place requiring privacy compliance consistent with Australian law.

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
When no longer needed, we securely destroy or de-identify it.

You may request access to or correction of your personal information by contacting us (see section 12).

We will:

• Respond as soon as reasonably practicable
   
• Provide access in the format requested (where reasonable)
   
• Not charge for access requests (though a reasonable fee may apply for retrieval or copying)
   

If we refuse access or correction, we will provide written reasons (unless unreasonable to do so).

If you have any questions, wish to correct your information, or lodge a privacy complaint, please contact:

OrbitStork Pty Ltd
Suite 302, Unit 13, 13-15 Wentworth Avenue, Sydney NSW 2000
📧 contact@orbitstork.com

We will acknowledge and investigate complaints promptly and take reasonable steps to resolve any privacy issues.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au
📞 1300 363 992